L69 FAQ — to your question
Simple, Clear Answers

L69 is fully available in Bangla. Here's how to change the language:

• 1
  Top right of the page Language Look for the icon or the text "Bangla (BD)".
• 2
  From the dropdown Bangla (BD) Select it — the page will automatically refresh in Bangla.
• 3
  When you're logged in, this setting is saved to your profile — no need to change it again next time.

If your mobile browser's default language is set to Bangla, l69 will open in Bangla automatically. If you run into any issues, let us know via live chat.

You can find all of l69's promos and bonus offers in a few places:

• 1
  Promotions Page: After logging in, go to the "Offers" or "Promotions" menu to see all active offers, including their expiry dates and full details.
• 2
  Dashboard Banner: After logging in, current special offers are shown in the banner directly on the home page.
• 3
  SMS Notifications: If you opt in to promo SMS during registration, new offers will be sent directly to your mobile.

Update schedule: The standard reload bonus updates every Monday, cashback offers every Friday, and special tournaments are refreshed 1–2 times a month. Special event offers are also available during IPL or the World Cup.

L69 uses multiple layers of protection to keep your information and funds secure:

Your balance is always held in a separate, protected fund — l69 never uses player balances for operational purposes. To learn more, Privacy Policy Read.

Yes, l69 has an active referral program. Every successful referral rewards both you and your friend:

• 1
  Log in and go to the "Refer" or "Refer & Earn" section — you'll find your personal referral link or code there.
• 2
  Share the link with your friend. Once they register through that link and make their first deposit (minimum ৳500), the referral will be counted as complete.
• 3
  You'll Get: ৳200 bonus credit. Your Friend Gets: An extra ৳100 bonus on top of the standard 100% welcome bonus.
• 4
  There's no cap on referral bonuses — the more friends you refer, the more you earn. Bonuses are credited to your account within 48 hours.

The referral bonus has a 5x rollover requirement. For full details, Terms & Conditions View.

If l69 isn't loading on your mobile or you're running into issues, follow these steps:

• 1
  Clear your cache: Clear your cache and cookies from browser settings — this fixes the issue most of the time.
• 2
  Switch your browser: If you're having trouble with Chrome, try Firefox or Samsung Browser. l69 runs on all modern browsers.
• 3
  Check Your Internet: Live games may not load on a weak signal. Try connecting to WiFi or switching to mobile data.
• 4
  Refresh the Page: Type l69.biz directly into your browser — old bookmarks may still point to an outdated URL.
• 5
  If None of the Above Works support@l69.biz— include your mobile model and browser name.

Some details on your l69 account can be updated on your own, while others require assistance from the support team:

• 1
  You can update yourself: Password, display name, payment method. Log in and go to "Edit Profile".
• 2
  Mobile number change: For security reasons, your mobile number cannot be changed directly. Contact us via Live Chat or at support@l69.biz with your old and new numbers — it will be updated within 24 hours.
• 3
  Legal name change: To change your legal name after KYC is completed, a copy of your NID or passport will be required — send it via email.

Your date of birth and national ID number cannot be changed once verified. Make sure to enter accurate information when registering.